Terms & Conditions

These Terms

These terms apply when you book and receive a treatment at Blanche Beauty, 61 Cleveland Street, London W1T 4JR. Booking an appointment means you accept them.

Your contract is with Blanche Beauty Ltd, a company registered in England and Wales, company number 13794587, with its registered office at 61 Cleveland Street, London W1T 4JR.

Booking

Appointments can be booked online through Phorest at any hour, through the Blanche Beauty app, by phone or WhatsApp on 07831 753970, or by Instagram message. Your appointment is confirmed when you receive our confirmation, not when you send the request.

We take walk-ins whenever there is a gap in the day, but only a booking guarantees a time or a particular technician.

Deposits

We take a deposit of 50% of the value of the services when you book. The balance is paid at the salon on the day.

Payments are taken through our Clover terminal in the salon and through Phorest, our booking system. Phorest can keep your card on file for future bookings, but only if you choose to allow it. If you have, you can ask us to remove it at any time.

Prices

Many prices on this website are shown as a starting price. Two things move them: the length and thickness of your hair, and which of our nail technicians or stylists carries out the treatment, as we have standard, senior and top level technicians.

The prices on the booking page are the current ones and are what you will be charged. If a treatment turns out to need more time or more product than the booking allowed, we will tell you what it will cost before we carry on, never afterwards.

Cancellations And Changes

You can cancel or reschedule your appointment free of charge up to 24 hours before it starts. Your deposit is refunded, or moved across to the new booking.

If you cancel on the day, or do not arrive at all, we charge the full value of the services you booked. Your deposit covers half of that and the balance remains payable.

Running Late

Please tell us if you are running late. We will do what we can, but a later start may mean a shorter treatment, and if too much of the appointment is gone we may have to rebook you so that the client after you is not kept waiting.

Patch Tests

A patch test is recommended before brow lamination and lash lifts, and at least 24 hours beforehand. If you have never had the treatment, or it has been a long time, please ask for one when you book.

Your Health And Skin

Please tell us before your appointment about allergies, skin conditions, recent treatments, medication, or if you are pregnant. Some treatments are not suitable in those circumstances and we would rather know in advance than stop halfway.

We may decline a treatment if we do not think it is safe or if we do not believe we can achieve the result you are asking for. We will always explain why.

Gift Vouchers

Gift vouchers are valid for one year from the date they are bought. They can be used against any service, they cannot be exchanged for cash, and they are not refundable.

Under 18s

Anyone under 16 must be accompanied by a parent or guardian for the whole appointment. Clients aged 16 and 17 may be treated on their own with a parent or guardian’s permission, which we will ask for before we begin.

If You Are Not Happy

Tell us. Contact the salon within seven days of your appointment and we will look at it with you. Where something has gone wrong with our work we will put it right.

Access

There is a step up from the pavement into the salon and no step-free entrance. Please call before you travel if that is a difficulty.

Photographs

We photograph work we are proud of and post it on Instagram and TikTok. We ask before taking a photograph that shows your face, and you can say no without it making any difference to your appointment.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. We are not responsible for belongings left in the salon, so please keep them with you.

Changes

We may update these terms. The version on this page at the time you book is the one that applies to that appointment.